Problem

I was not able to browse the ‘Internal Database’ sessions through Data Protector Manager Console. When I tried to open the sessions I got the below error:

[12:1166] Internal Database error. The IDB services are most probably not running.

Reason

The Internal Database services were not running. When I checked the status of omnisv -status through the command line it was found that hpdp-idb service was down.

C:\Windows\system32>omnisv -status
    ProcName      Status  [PID]
===============================
    crs         : Active  [1424]
    mmd         : Active  [6132]
    kms         : Active  [3928]
    hpdp-idb    : Down
    hpdp-idb-cp : Active  [3780]
    hpdp-as     : Active  [5832]
    omniinet    : Active  [1928]
    Sending of traps disabled.
===============================
Status: At least one of the Data Protector processes/services is not running.

Solution

Stop the Cell Manager services using the command omnisv -stop and restart them using the command omnisv -start command.

C:\Windows\system32>omnisv stop
HPE Data Protector services successfully stopped.

C:\Windows\system32>omnisv start
HPE Data Protector services successfully started.

Now check the status of the

C:\Windows\system32>omnisv status
    ProcName      Status  [PID]
===============================
    crs         : Active  [24448]
    mmd         : Active  [33824]
    kms         : Active  [40064]
    hpdp-idb    : Active  [50564]
    hpdp-idb-cp : Active  [51032]
    hpdp-as     : Active  [44000]
    omniinet    : Active  [34144]
    Sending of traps disabled.
===============================
Status: All Data Protector processes/services up and running.

Note: I faced this issue on HPE Data Protector A.09.08 running on Windows server 2008.

Last Updated: May 14, 2018

Related Posts

• [12:1166] Internal Database error. The IDB services are most probably not running.
• HPE DP: RMAN Backup Failed after Changing the SYS User Password of Oracle Database
• How to Check the HPE Data Protector Version
• How to Check Patch Level of a HPE Data Protector Cell Manager
• How to Check Patch Level of a HPE Data Protector Client
• Unable to add HP-UX/Linux client in HP Data Protector
• How to Restart the HPE Data Protecter Services
• How to Check HP LTO Tape Drives on Linux DP Clients